How do I return an item?

We want you to not only be completely satisfied but impressed as well. Within 30 days of receiving your John Christian product if you don't feel we have done our best to exceed your expectations simply return it for a full no questions asked refund less any shipping or special handling charges! Please note that on products produced in Platinum, there will be a refining charge on returns of up to $200.00 depending on the weight of the item. Please send a note describing the nature of your return along with the item via and insured delivery method to:

John Christian Company
14101 W Hwy 290 #900
Austin, TX 78737