Since our founding in 1998, we have held dear to our three pillars of success: customer, craftsmen, and craft. Through this lens, we manifest our beliefs in honesty, integrity, and world-class quality...
With normal production, you will receive your item in just under three weeks.
Can you produce my order any quicker than three weeks?
Yes, we now offer a Custom Delivery Date service. Choose "Custom Delivery" as your shipping option at checkout, indicate the date you need it by, and we will jump through hoops to make it happen!
What company do you use for shipping?
We use UPS.
Do you ship to addresses outside the United States?
Yes, we ship to many countries outside the US, including all EU countries. When checking out, you will be notified if we do not ship to your country. Please note all import taxes will need to be paid upon receipt, which can range up to 30% in some countries.
What forms of payment do you accept?
We accept American Express, Master Card, Visa, Discover, PayPal and money orders.
If I do not like my merchandise, may I return it?
We want you to be not only completely satisfied but impressed as well. Within 30 days of receiving your John Christian product, if you don't feel we have done our best to exceed your expectations return it for a full no-questions-asked refund, less any shipping or special handling charges! Please note that on products produced in Platinum, there will be a refining charge on returns of up to $200, depending on the weight of the item.
How do I get my finger sized?
Due to the custom nature of our products, ordering the correct size is important. Need your finger sized?
Download our PDF Sizer and follow the directions shown. We also include a sizer in our brochure. Regardless, we will adjust any ring size free of charge within the first 30 days of shipment.
What do I do if my ring is the wrong size?
Within the first 30 days of receiving your ring, we will adjust the size for no additional charge. After this period, we will resize or remake your ring as required to adhere to our strict quality standards in the correct size for a $100 charge plus shipping. Please note there is an additional $200 refining fee on items originally manufactured in Platinum, and additional charges may occur on products that contain diamonds. This will be done upon receipt of the original ring. Note: any resize or repair work done to the ring outside our factory will void the warranty.