Return to Help Index
|Do you ship to my country?
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
|What are my payment choices?
|During the checkout process you may choose any of our current payment options of Visa, Mastercard, American Express or Discover and continue to place your order.
|When will my order ship and what are my shipping charges?
|Choose "3 Week Prod via 2 Day UPS - $15" and your product will be created and shipped via 2 Day UPS service in about 2 - 3 weeks at a charge of $15. Choose "3 Day Rush Via Overnight UPS - $75" and we will ship your order on the third business day via UPS Overnight delivery for a $75 charge. Click here for our rush order and delivery schedule. International shipping is availble to most countries at a flat rate of $75, please note that you will be responsible for any import duties or VAT which can add as much as 30% to your order total.
|What is the return policy?
|We want you to not only be completely satisfied but impressed as well. Within 30 days of receiving your John Christian product if you don't feel we have done our best to exceed your expectations simply return it for a full no questions asked refund less any shipping or special handling charges! Please note that on products produced in Platinum, there will be a refining charge on returns of up to $200.00 depending on the weight of the item.